Terms & Conditions
Coasters & Castles Travel, LLC Terms and Conditions for client travel reservations. Please be advised that in the event any changes are made to any reservation including, but not limited to changes in travel dates, updated Terms and Conditions may apply to the modified reservation. Any participation in this service will constitute acceptance of this agreement.
Prices
All prices are in U.S. dollars and are subject to change until the package is paid in full. Prices are for the total package and cannot be broken down into individual package component prices. After package is paid in full, package price is subject to change due to imposition of taxes or other charges of government authorities. Prices are also subject to change due to modifications to package or package components. Additional adult charges may apply for more than two adults per room. If transportation is included in the package, the airfare is not guaranteed until the total price of the airline tickets is paid in full. Client is responsible for any price differences that may result from any requested changes.
Booking Procedures
Reservations must be made in accordance with the Supplier and are not complete until the Supplier has issued a confirmation number.
Reservation Information
All clients’ full, legal names (including children) are required at the time the reservation is made. Children’s ages at time of travel are also required at the time the reservation is made. Date of birth and gender are required for all clients, including infants, if the reservation includes air transportation and/or cruise vacations.
Deposit and Payment Procedures
For reservations made 31 days or more prior to guest arrival, a deposit as required by the supplier will be due and must be received or the reservation will automatically be cancelled. The total price of travel insurance is also due at time that it is requested. For reservations that include air transportation, the total price of airline tickets may be due at the time of booking. Payment in full is due according to the suppliers’ schedule. Payment may be made with a valid credit card as authorized by the Credit Card Authorization Form.
Payments made with a debit card may be subject to daily spending limits according to the card holder’s bank, and any payments charged over the daily spending limit may be rejected. It is the responsibility of the card holder to be aware of their daily spending limit to ensure the payment does not exceed the limit. Coasters Castles Travel, LLC is not responsible for any consequences resulting from exceeding the daily spending limit. Final payments may need to be made in smaller, daily amounts to adhere the daily spending limit.
All payments will be made directly to the Supplier and not to Coasters & Castles Travel, LLC or to any of their agents. In some cases, a supplier gift card may be used for payments. It is the responsibility of the client to retain all used gift cards in the event of a cancellation as the refunded amount will go back to the original form of payment.
Cancellation and Refunds
Cancellations may be made according to each Supplier’s Terms and Conditions for each reservation with refunds made per their individual contract. Please note that most air, unless otherwise noted, is non-refundable as well as travel insurance premiums. Clients will be responsible for any cancellation fees assessed by airlines and Suppliers. No refunds are made for airline tickets after travel has commenced or if a flight is missed or delayed.
Change Fees and Changes to Reservations Made Prior to Guest Arrival
Changes to reservations or packages, including but not limited to change in travel dates, length of stay, room accommodations, age of children, number of guests, or names of guests are subject to availability at the time the change is requested, and the client is responsible for payment of any increase in price resulting from the change and/or change fees. All changes are subject to the Terms and Conditions of the Supplier.
Travel Documents
Travel documents will be issued to clients according to Supplier terms and within a reasonable time prior to travel, if there is proper time following the booking.
Identification
It is the client’s responsibility to ensure that all members of their travel party have the required identification with them at the time of travel to allow them to travel via their selected means. This includes having a REAL ID or passport for all flights for anyone over the age of 18.
For all guests taking a cruise, it is the responsibility of the client to ensure all members of their travel party have the appropriate identification as required by the Cruise Line and/or the country they are departing from and/or disembarking to visit. For international travel, it is the client’s responsibility to ensure all members of the travel party are compiling to the identification requirements of the countries they are visiting and have secured any required visas or entry documentation.
Air Transportation
Flight schedules are not guaranteed. Coasters & Castles Travel, LLC and their Agents are not responsible for any airline schedule changes, delays, cancellations, or any airlines’ failure to perform for any reason including, but not limited to, strike, bankruptcy or cessation. Duplicate reservations are subject to cancellation by the airline without notice.
Coasters & Castles Travel, LLC and their Agents are not responsible for any negative impacts to a vacation resulting from an airline’s failure to perform for any reason. It is recommended to fly into a location at least one day prior to embarking on a cruise so as not to risk a delay resulting in missing the cruise.
Features
Parks, restaurants, attractions, recreation, entertainment and other products, services or items are subject to change by all Suppliers and are not the responsibility of Coasters & Castles Travel, LLC or their Agents.
General Conditions and Responsibility
Coasters & Castles Travel, LLC and their Agents shall at no time be liable or responsible in any way whatsoever for any loss, injury, illness, or damage caused or arising in connection with any transportation, hotel, ship or other services or products of Suppliers, or as a result of acts of God, acts of Government or other authorities, wars, civil disturbances, hijacks, thefts, or any circumstance beyond their control. Coasters & Castles Travel, LLC reserves the right to accept or decline any client at any time for any reason.
Clients with Disabilities or Needs of Special Accommodations
For clients with disabilities who require accessible accommodations, specific information and assistance can be requested of the Supplier by an Agent of Coaster & Castles Travel, LLC. It is the client’s responsibility to make the Agent aware of any accommodation requests, disabilities, sensitivities, and/or allergies that could impact the travel plans. The agent will contact the Supplier on the client’s behalf as necessary.
Car Rental and Ride Share
Agents of Coasters & Castles Travel, LLC will work on behalf of the client to reserve a rental vehicle if requested. It is the client’s responsibility to adhere to all Car Rental Supplier requirements, regulations, terms and conditions, and insurance, as well as to understand their own personal auto insurance policy and if that coverage will extend to a rental vehicle and to the drivers of the rental vehicle.
The client assumes all risk, including damages for loss of use, if appropriate and complete auto insurance is not secured whether through their own personal auto insurance policy or the insurance provided by the Car Rental Supplier.
If a client will be hiring a ride share vehicle during their vacation, such as through Uber or Lyft, it is the client’s responsibility to ensure the ride share driver has the appropriate auto insurance ride share coverage which will extend to their passengers.
Acknowledgements
COVID-19 Travel Waiver
I request that Coasters & Castles, LLC (“Agency”) and their Agent to make one or more travel booking(s) on my behalf. I acknowledge that due to Covid-19 or any other pandemic circumstance, or other reasons not reasonably foreseeable at this time, these travel plans may be interrupted or cancelled by the Supplier that is providing them, a government entity, or other third party over which Agency has no control.
I further acknowledge that the Supplier’s own cancellation, rebooking, or refund policies, subject to any applicable law that is now or may later be in effect, will govern my rights and remedies, including my right to receive a refund, in such an event. Moreover, I understand that should I elect to purchase travel insurance, the terms of the policy will dictate whether, and to what extent, coverage for any financial loss may exist under the circumstances.
I hereby agree to hold Agency and their Agents harmless and to release them from any and all liability for any damages, including but not limited to monetary losses, I may incur as a result of such interruption or cancellation of these travel plans.
Travel Insurance
I understand it is my responsibility to ensure that the policy I choose meets the needs of what I expect should there be a need to cancel for any reason with the understanding that policies do not generally include epidemics. I understand that I am responsible for ensuring and understanding the coverage in the policy.
Travel insurance premiums may not be refundable according to the terms and conditions of the Supplier. I agree to follow the terms and conditions of the purchased travel insurance policy or travel protection policy.
Credit Card Use
I understand that I will adhere to the Credit Card Authorization Form.
Contact Us
If you have any questions regarding these Terms and Conditions, you can reach us by email.
Contact Email: info@coastersandcastlestravel.com
